Privacy Policy

1. Who we are

AISEO Local is operated by Zentyl (Pty) Ltd, a South African company. References to “we,” “us,” or “our” in this document refer to Zentyl (Pty) Ltd. Questions about this policy can be directed to privacy@aiseolocal.com.

2. What we collect

Information you provide directly

• Account data -- name, email address, password hash, profile photo.
• Business information -- agency name, website URL, business description, and any data you enter into the Knowledge section of your settings.
• Chat content -- the messages you send to AI employees and the responses generated.
• Workflow configurations -- trigger settings, agent prompts, step labels, and run history.
• Payment information -- processed by our payment provider; we do not store card details.

Information collected automatically

• Usage data -- pages visited, features used, session duration, click events.
• Technical data -- IP address, browser type and version, device type, operating system.
• Cookies -- session cookies for authentication; analytics cookies (opt-out available in settings).

3. How we use your data

• Deliver and maintain the platform -- authentication, workflow execution, chat history.
• Process payments and send transactional emails (receipts, password resets, plan notices).
• Improve the platform -- aggregated, de-identified usage analytics.
• Provide support when you contact us.
• Comply with legal obligations.

We do not sell your personal data. We do not use your chat content or workflow outputs to train AI models unless you explicitly opt in to a research programme.

4. AI model processing

Chat messages and workflow prompts are transmitted to third-party AI model providers (currently Anthropic Claude and optionally Google Gemini) for response generation. Your data is subject to those providers' data processing agreements. We have DPAs in place with each provider. Model providers do not use your prompts to train their models under our enterprise agreements.

5. Data retention

• Chat history -- retained for 12 months from last activity, then purged.
• Workflow runs -- run logs retained for 90 days.
• Account data -- retained while your account is active. On deletion, data is purged within 30 days.
• Billing records -- retained for 7 years per South African tax law.

6. Sharing with third parties

We share data only as described below and never for advertising purposes:

• AI model providers (Anthropic, Google) -- for response generation.
• Payment processor (Stripe) -- for billing.
• Analytics provider (self-hosted Plausible) -- aggregated, cookieless, no cross-site tracking.
• Infrastructure provider (Hetzner) -- servers located in Germany (EU).
• Law enforcement -- only when legally required and with valid legal process.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. To exercise any of these rights, email privacy@aiseolocal.com. We will respond within 30 days. Account holders can export their data and delete their account directly from the Settings page.

8. Security

Data in transit is encrypted with TLS 1.3. Data at rest is encrypted using AES-256. Access to production systems is restricted to authorised personnel and protected by multi-factor authentication. We conduct periodic security reviews.

9. Cookies

We use strictly necessary session cookies for authentication (cannot be disabled without breaking the platform) and optional analytics cookies. You can opt out of analytics cookies in Settings › Privacy. We do not use advertising or tracking cookies.

10. Changes to this policy

Material changes to this policy will be notified by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. The current version is always available at this URL.

11. Contact

For privacy enquiries: privacy@aiseolocal.com
For general support: support@aiseolocal.com
Postal: Zentyl (Pty) Ltd, Cape Town, South Africa.